Oonagh Moeykens
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Articles
Recent activity by Oonagh Moeykens-
Declined Card Troubleshooting
My Card is being declined, what do I do? It can be frustrating and inconvenient when your card declines a transaction. Whether you are trying to make a purchase online or at a physical store, a ...
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How can I dispute a transaction?
Disputing a transaction Before we can look into a dispute request for you, just check whether you can say yes to the following as we'll ask you for evidence to speed up the process: Have you ...
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How to Raise a Complaint
Our top priority is making money fair, simple and less stressful for you. We understand that sometimes things go wrong and when they do, we aim to fix them as soon as possible. Contacting us ...
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How do I Export a Report?
How to Export a Report Exporting reports is a simple and effective way to share data, perform offline analysis, or create backups. Follow the steps below to export a report from your software. Step...
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Billing & Disputed Charges
Introduction There are a set of standard rules that apply when you are billed for your mobile, home phone or broadband service, whether you are a prepay or a bill pay customer. We have taken meas...
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Payment Error
Error 505 Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco...
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Service Incident - June 1st, 2021 - Error Code 4
SUMMARY On June 1st, 2021 from 09:48 UTC to 09:55 UTC, some customers using our software in the EU region experienced a UI message with “Error Code 4” when loading the system, which prevented th...
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Welcome to Demo Tech!
Hi there! Welcome to Demo Tech, here's how to use this Help Centre: Some instructions here And here too Maybe some more Why not another one! Last one for luck You can also add pictures and videos...
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How do I raise a fault/issue with my service?
Guide on how to raise any issues or faults with your service Should you encounter an issue or fault with your service there are a number of ways in which you can get in touch with the team. The qui...
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401K Match Program
What it is: The term matching contribution refers to a matching dollar amount contributed by an employer to the retirement savings account of an employee who makes a similar contribution, usually ...