How to Log a Request for Access to Okta Apps

Introduction

Welcome to the IT Service Management (ITSM) Help Desk! This article provides step-by-step instructions on how to log a request for access to different applications managed through Okta. Whether you need access to a new app for your role or require additional permissions for an existing app, following these steps will ensure your request is processed efficiently.

Prerequisites

Before logging your request, please ensure you have the following information:

1. Your User ID: This is your unique identifier within the organization.
2. Application Name: The specific Okta app you need access to.
3. Reason for Access: A brief explanation of why you need access to the app.
4. Manager Approval: If required, ensure you have your manager's approval for access.

Step-by-Step Guide to Log a Request

Step 1: Access the ITSM Portal

1. Open your web browser and navigate to the ITSM Help Desk portal.
2. Log in using your organizational credentials.

Step 2: Navigate to the Request Section

1. Once logged in, locate the "Requests" or "Service Catalog" section in the main menu.
2. Click on it to view the available request options.

Step 3: Select the Okta Access Request Form

1. In the Requests section, look for the "Okta Access Request" form.
2. Click on the form to open it.

Step 4: Fill Out the Request Form

1. User ID: Enter your User ID.
2. Application Name: Select the application you need access to from the dropdown menu or enter the name if it’s not listed.
3. Reason for Access: Provide a concise explanation of why you require access to this application. Be clear and specific to help the approvers understand your needs.
4. Manager Approval: If necessary, indicate whether you have received approval from your manager. You may need to attach an email or document as proof.

Step 5: Review Your Request

1. Before submitting, review all the information you have entered to ensure accuracy.
2. Make any necessary edits.

Step 6: Submit Your Request

1. Click the "Submit" button to log your request.
2. You should receive a confirmation message indicating that your request has been submitted successfully.

Step 7: Track Your Request

1. After submission, you can track the status of your request within the ITSM portal.
2. Navigate to the "My Requests" section to view updates on your request's progress.

Additional Information

• Response Time: Requests are typically processed within 3-5 business days. If you have not received a response within this timeframe, please follow up with the ITSM Help Desk.
• Support: If you encounter any issues while logging your request or have questions, please contact the ITSM Help Desk at [e-mail] or via the form.

Conclusion

Following these steps will help you efficiently log a request for access to Okta apps. Thank you for your attention to this process, and we are here to assist you with any further questions or concerns!