Survey Link Not Working

Troubleshooting Steps:

If you're having trouble accessing a survey because the link provided is not working, follow these steps to resolve common issues:

1. Check the Link for Typos

• Ensure the URL was entered or copied exactly as provided.
• Look for any missing or extra characters, spaces, or punctuation marks.

2. Use a Supported Browser

• Use an up-to-date browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.
• Avoid using outdated browsers as they may not support the survey’s web technologies.

3. Clear Cache and Cookies

• Sometimes, stored data can interfere with loading web pages correctly.
• Clear your browser’s cache and cookies, then try accessing the link again.

4. Disable Browser Extensions

• Some extensions, like ad blockers or privacy tools, can block surveys.
• Temporarily disable these extensions and reload the survey link.

5. Ensure Internet Connectivity

• Verify that your device is connected to the internet.
• Try opening other websites to confirm your connection.

6. Try a Different Device or Network

• If possible, access the survey link on a different device.
• Switching to a different internet network (e.g., mobile data instead of Wi-Fi) may help.

7. Check for Survey Expiration

• Some surveys have expiration dates and may no longer be active.
• Confirm with the survey sender whether the survey link is still valid.

8. Contact Support or Survey Administrator

• If none of the above steps work, reach out to the person or organisation who sent you the survey link.
• Provide details about the issue, what you’ve tried, and any error messages received.

If you continue experiencing issues, please contact our support team for further assistance.