Troubleshooting Steps:
If you're having trouble accessing a survey because the link provided is not working, follow these steps to resolve common issues:
1. Check the Link for Typos
- Ensure the URL was entered or copied exactly as provided.
- Look for any missing or extra characters, spaces, or punctuation marks.
2. Use a Supported Browser
- Use an up-to-date browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.
- Avoid using outdated browsers as they may not support the survey’s web technologies.
3. Clear Cache and Cookies
- Sometimes, stored data can interfere with loading web pages correctly.
- Clear your browser’s cache and cookies, then try accessing the link again.
4. Disable Browser Extensions
- Some extensions, like ad blockers or privacy tools, can block surveys.
- Temporarily disable these extensions and reload the survey link.
5. Ensure Internet Connectivity
- Verify that your device is connected to the internet.
- Try opening other websites to confirm your connection.
6. Try a Different Device or Network
- If possible, access the survey link on a different device.
- Switching to a different internet network (e.g., mobile data instead of Wi-Fi) may help.
7. Check for Survey Expiration
- Some surveys have expiration dates and may no longer be active.
- Confirm with the survey sender whether the survey link is still valid.
8. Contact Support or Survey Administrator
- If none of the above steps work, reach out to the person or organisation who sent you the survey link.
- Provide details about the issue, what you’ve tried, and any error messages received.
If you continue experiencing issues, please contact our support team for further assistance.
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