What to Do If You Lose Your Employee ID or Access Card

Introduction

Losing your employee ID or access card can disrupt your ability to access secure areas and systems. This article outlines the process you need to follow to report the loss and obtain a replacement as quickly as possible.

Immediate Actions

1. Report the Loss Immediately
   As soon as you realize your ID or access card is missing, notify your manager and the Security or Facilities team to prevent unauthorized use.

2. Disable Access (If Applicable)
   If your access card is linked to electronic door entry or other systems, the Security team will temporarily disable your card to protect company assets.

Step-by-Step Process to Report and Replace Your Lost ID or Access Card

Step 1: Notify Your Manager

• Inform your direct manager or supervisor about the loss.
• Your manager may need to approve the replacement request.

Step 2: Submit a Lost ID/Access Card Report

1. Log in to the ITSM Help Desk portal.
2. Navigate to the "Requests" or "Service Catalog" section.
3. Select the "Lost ID/Access Card Report" form.
4. Fill out the form with the following details:
   • Your full name and employee ID.
   • Date and approximate time when the card was lost.
   • Location where you believe the card was lost.
   • Any additional relevant information.
5. Submit the form.

Step 3: Request a Replacement Card

• After submitting the report, submit a "Replacement ID/Access Card Request" via the ITSM portal.
• Attach any required approvals from your manager if prompted.

Step 4: Await Confirmation and Instructions

• The Security or Facilities team will review your request.
• You will receive confirmation when your replacement card is ready.
• Follow any instructions provided for card pickup or delivery.

Step 5: Pick Up Your Replacement Card

• Visit the designated office or security desk to collect your new ID or access card.
• Bring a valid photo ID for identity verification.
• Sign any necessary documents to acknowledge receipt.

Important Notes

• Fees: Some organizations charge a fee for replacement cards. Check with your HR or Security department for details.
• Temporary Access: If you need temporary access while waiting for your replacement card, inform your manager or security team.
• Lost Card Security: Remember that lost cards may pose a security risk. Always report losses promptly to minimize potential issues.

Contact Information

For assistance or questions regarding lost or replacement ID/access cards, please contact:

• ITSM Help Desk: [insert contact email/phone]
• Security Team: [insert contact email/phone]
• Facilities Team: [insert contact email/phone]

Conclusion

Promptly reporting a lost employee ID or access card and following the replacement process helps maintain workplace security and ensures you regain access quickly. If you have any questions or need help, the ITSM Help Desk is here to support you.