How to Request an Invoice or Statement – Demo Tech

If you need an official invoice or a statement for your account or recent transactions, you can easily request one through our system. Below are the steps and important details to help you get the document you need quickly.

What is an Invoice?

An invoice is a detailed bill showing the products or services you purchased, the amounts charged, taxes applied, and the total amount due or paid. It serves as a formal request for payment or proof of payment.

What is a Statement?

A statement is a summary document that lists all your transactions, payments, and balances over a specific period. It provides an overview of your account activity rather than a detailed bill for a single transaction.

How to Request an Invoice

Log in to your account: Access your account on our website or app.
Go to Billing or Payments section: Navigate to the section where your transactions are listed.
Find the transaction: Locate the specific purchase or payment for which you need an invoice.
Request invoice: Click on the option to view or request an invoice. Some systems allow you to download it directly; others may require you to submit a request.
Provide necessary details: If prompted, enter details such as your company name, billing address, or tax ID to appear on the invoice.
Submit your request: Confirm and send your request. The invoice will typically be sent to your registered email address or available for download immediately.

How to Request a Statement

Log in to your account: Access your account on our website or app.
Go to Account Statements or Billing History: Find the section dedicated to statements or account summaries.
Select the statement period: Choose the date range for the statement you want (e.g., last month, last quarter).
Request or download statement: Click on the option to generate or download the statement. Some platforms may email it to you.
Save or print your statement: Once received, you can save the statement for your records or print it as needed.

Additional Tips

Check your email spam/junk folder if you don’t see the invoice or statement in your inbox.
Contact Customer Support if you have trouble finding or requesting your invoice or statement.
Keep your billing information updated to avoid delays in receiving documents.
Request invoices promptly after purchase to ensure timely record keeping.

If you have any further questions or need assistance with your invoice or statement requests, please contact our support team at support@oonaghdemo.zendesk.com